Employer Charter

We acknowledge that one of your most critical criteria for engaging a recruitment partner is the quality of the people that recruitment partner can introduce.

First and foremost, our approach is to engage with you to understand your business needs – the key drivers and business goals. We understand your need to source the right people at the right time, confident in the knowledge that they have the skills, competencies and expertise to match your requirements seamlessly. For over a decade, our customers have placed their trust in Clarion to deliver.

Our ability to attract, recruit and retain a panel of quality candidates is underpinned by our Candidate Charter, our commitment of professionalism and integrity to the people we place with organisations such as yours.

As a committed and service-conscious recruitment partner, we will invest the time and resources to get to know you and your organisation over time – building in-depth understanding of your organisation’s personality and orientation, the pervasive cultural ethos as well as your business approach and strategy.

We acknowledge that the success of our business is intrinsically linked to our ability to successfully meet your needs and expectations.  With this in mind, we have developed and operate by an agreed set of principles – our promises to you.

  • We will only send you relevant, qualified, vetted and authorised candidates.
  • We will seek to make the hiring process as quick and efficient as possible.
  • We will endeavour to take on as much of the recruitment process as is appropriate allowing you to focus on evaluating only suitable and valid candidates and maximising your time and effort throughout the recruitment and placement cycle.
  • We will invest time and resources in getting to understand your business, your organisation and culture and the type of people that you need.  Matching both the tangible (skills, knowledge and experience) and the intangible (personality, culture, people-fit) requirements of every role.
  • We will work with you to become a partner not a provider.
  • We will be easy to do business with, operating in a flexible, pragmatic and commercial manner.
  • We will (for contract and interim placements) actively monitor (as appropriate) all successful candidates to ensure that they are delivering to your needs and expectations and provide you with a human point of contact that you can engage with to discuss any issues or concerns.
  • We will strive to provide value for money to you on each and every assignment

Sometimes we might not get it right.

We operate a people business.  We are all human.  Should a situation arise where you feel that we have not lived up to our commitments, we want to know about it.  A failure to address your concerns is never acceptable to us.  So please let us know if we have disappointed you.

You can contact a member of the senior management team directly.  Our final commitment is that your comments and feedback will be acted upon.