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Company Name Imelda O Hanlon
Job Title Senior Software Support Engineer
Location Munster
Date Posted June 20, 2017
Category Support
Job Type Permanent
Salary Negotiable
Minimum Experience Required 4-5 years experience
Start Date ASAP
Reference No. CRIOH1542
Consultant Contact Imelda O Hanlon
Consultant Telephone 01 8026434

Description

Senior Software Support Engineer 

We are currently looking to recruit a software support engineer for our client based in Munster.

In this role you will provide software product support to the customer base and also be available to assist the support staff on client’s sites with regards to installs, upgrades and configurations.  In some cases you will attend customer sites, for installations, training, go lives & review meetings. 

 

 

Key skills & Qualifications

 

• Experience in SQL Server or Oracle and database administration and mobile communications software all necessary for this role

• Degree in Computer Science

• Previous working knowledge in IIS

• Strong working knowledge of Microsoft Server Operating Systems

• Experience in SQL Server administration, database administration, backup, replication, disaster recovery strategies

• Demonstrate key troubleshooting  skills  & monitoring of performance metrics

• Ability to analyse software issues for any repeat problems and how to solve these issues by improving product performance

• ITIL experience would be an advantage

 

Key Attributes

• You are a good communicator both written and verbal

• Natural leader who enjoys motivating the team

• Previous experience in a customer facing role is desirable

• You are passionate about delivering top quality service to all customers

• Familiar and comfortable working on own initiative

• Mentor team members and assist them in building their knowledge base

 

 

For further information please contact Imelda O Hanlon on 01 8026434